Introduction:

The domain www.ScrollandShops.com, including any web-pages thereof, is the website ("Website") of SBSK Fashion LLP (hereinafter “ScrollnShops,” “we,” “us,” or “our”) having its Registered Office at 402 A, Jaswanti Allied Business Centre, Malad West Mumbai, Maharashtra 400064.

This policy sets out the terms and conditions under which ScrollnShops may permit you to exchange products.

This policy applies to all the products sold by ScrollnShops through the Website.
You are requested to read our Terms and Conditions and other policies available on the Website in addition to this policy, as they are binding upon you.

Conditions for Exchange:

ScrollnShops has a straightforward and hassle-free exchange policy for certain products purchased from the Website provided the following conditions are fulfilled:

• Exchange Window:

  Products are eligible for exchange within 7-14 days of delivery.

• Non-Exchangeable Items:

  Customized styles, jewelry, accessories, blouses, products from warehouse sale, and swimwear (for hygiene reasons) are non-exchangeable.

• Product Condition:

  The product must be in its original condition, with all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies (if any), and other packaging intact, as sold as part of the product.

• Footwear Condition:

  Any footwear sought to be exchanged must be unused and tried only on a carpeted surface. Footwear with worn soles will not be accepted for exchange.

• Exchange Process:

  Products exchanged will undergo quality testing/inspection.

• Complaints and Claims:

  Complaints for missing, damaged, or wrong items delivered should be raised within 48 hours of delivery

• Exchange Fees:

  Exchanges will incur a 10% fee of the product’s original price (e.g., if a product worth 40,000 INR is purchased and a 4,000 INR discount is applied, the 10% fee will be calculated on the original price of 40,000 INR), GST will be deducted as applicable.

• International Exchanges:

  Exchanges from the United States will incur an additional cost of USD $40. For exchanges from other countries, a charge of 20% of the product value will apply.

• Discount Policy for Exchanged Products:

  The replacement product selected during an exchange will not be eligible for discounts, coupons, or free gifts. Exceptions may be made regarding discounts upon contacting our customer support team.

Exchange Procedure:

At ScrollnShops, we strive to ensure that you are satisfied with your purchase. If for any reason you wish to exchange a product, please follow the guidelines below:

Eligibility:

• Items must be unworn, unwashed, and in their original condition with all tags intact.

Time Frame:

• Exchange requests must be made within 7 days of receiving the product.

 

Steps for Exchange:

1. Contact Customer Service:

   Before initiating an exchange, you must contact our customer service team at Info@ScrollnShops.com or call us at +91 8452972970. Please provide your order number, the item you wish to exchange, and the reason for the exchange.

2. Approval:

   Our customer service team will review your request and provide approval along with the necessary instructions for returning the product.

3. Shipping:

   You are responsible for shipping the product back to our address. Ensure the product is securely packaged to prevent damage during transit. Please use a trackable shipping service to avoid any lost packages.

Company Address:

SBSK Fashion LLP,
402 A, Jaswanti Allied Business Centre,
Kanchpada Malad West,
Mumbai, Maharashtra: 400064

Return Policy:

At ScrollnShops, we are proud to offer a curated selection of handmade, made-to-order designer pieces. Each item is crafted with meticulous attention to detail by talented designers and karigars. Due to the bespoke nature of our products, we do not accept returns.

If there is an issue with your order, we are happy to offer an exchange. Please contact us within 48 hours of receiving your order to initiate the exchange process.

Important Notes:

• Shipping Costs:
  Customers are responsible for the shipping costs incurred while returning the item for an exchange.
• Non-Exchangeable Items:
  Swimwear, jewelry, and accessories are not eligible for exchange due to hygiene and safety reasons.
• Damaged or Defective Items:
  If you receive a damaged or defective item, please contact our customer service immediately for assistance.

Thank you for shopping with us!